Welcome to TVPaint Community forums !

hello,

I've sent the message with 'contact us' as well, but couldn't get any respond on that.

I'm in the situation that I can't access my previous os, I had to reinstall it because of hacking.
so, I can't rehost it. please help.

Is there any other way to rehost it? even if I can not access to previous os?
or do you have any plan to set the way to rehost it?

Because I encountered this situation twice. and all the time I had to contact to tvpaint.

Hello ini, I answered your request, twice.
Maybe your email inbox settings are blocking our messages.
This was the content of my response:

Hello [NAME REDACTED], using the "login" button at the top your personal License Depot link, you can log into your TVPaint account and remotely rehost your license:
[LINK REDACTED]

Logging is required only for remote deactivation, if you want to deactivate a license from the same computer it is activated on, you can do it directly:

https://doc.tvpaint.com/docs/download-i ... st-license

Please note that formatted computers will be considered as "new" by Codemeter, though.


Kind regards,

Oh, I see, it seems the mail address was not the same one with the mail that I purchased tvp.
Thank you so much!!1