licence rehost request Topic is solved

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ini
Posts: 131
Joined: 14 Aug 2015, 17:47
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licence rehost request

Post by ini »

hello,

I've sent the message with 'contact us' as well, but couldn't get any respond on that.

I'm in the situation that I can't access my previous os, I had to reinstall it because of hacking.
so, I can't rehost it. please help.

Is there any other way to rehost it? even if I can not access to previous os?
or do you have any plan to set the way to rehost it?

Because I encountered this situation twice. and all the time I had to contact to tvpaint.
e-mail : ini@7ini.com twitter : @Ain_is_
-----------------------------------------
TVPaint 11 PRO STD (11.7.0 - 64bits) on
AMD Ryzen9 5950x, 3080 &2080ti, 128GB ram, Windows10, Cintiq 27 Pro (DTH-271)
TVPaint 11 PRO WIBU (11.5.1 - 64bits) on
Cintiq Mobile Studio Pro 13 (DTH-W1321H), Windows10
User avatar
Dean
Site Admin
Posts: 1034
Joined: 28 May 2018, 09:07

Re: licence rehost request

Post by Dean »

Hello ini, I answered your request, twice.
Maybe your email inbox settings are blocking our messages.
This was the content of my response:
Hello [NAME REDACTED], using the "login" button at the top your personal License Depot link, you can log into your TVPaint account and remotely rehost your license:
[LINK REDACTED]

Logging is required only for remote deactivation, if you want to deactivate a license from the same computer it is activated on, you can do it directly:

https://doc.tvpaint.com/docs/download-i ... st-license

Please note that formatted computers will be considered as "new" by Codemeter, though.


Kind regards,
Probably a vampire
User avatar
ini
Posts: 131
Joined: 14 Aug 2015, 17:47
Contact:

Re: licence rehost request

Post by ini »

Oh, I see, it seems the mail address was not the same one with the mail that I purchased tvp.
Thank you so much!!1
e-mail : ini@7ini.com twitter : @Ain_is_
-----------------------------------------
TVPaint 11 PRO STD (11.7.0 - 64bits) on
AMD Ryzen9 5950x, 3080 &2080ti, 128GB ram, Windows10, Cintiq 27 Pro (DTH-271)
TVPaint 11 PRO WIBU (11.5.1 - 64bits) on
Cintiq Mobile Studio Pro 13 (DTH-W1321H), Windows10
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