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Question for upgrading to 12

Posted: 09 Jul 2024, 02:01
by herleos
If you upgrade a Dongle License would you still be able to use 11? or you would have to switch to 12 in all your devices?

Re: Question for upgrading to 12

Posted: 09 Jul 2024, 04:22
by ini
As I know,
When you upgrade to 12, you have to destroy your dongle, and there is no dongle version on 12, so, as a result, you can't use 11.

Re: Question for upgrading to 12

Posted: 09 Jul 2024, 06:35
by Peter Wassink
But you should be.
V11 is also available as dongleless so i think TVPaint would be able to facilitate this.
And i think they should, because at the moment 12 is not a stable version.

send them a direct mail with this request.

Re: Question for upgrading to 12

Posted: 16 Oct 2024, 15:48
by Bleee
Hi, my name is Billy and I'm a UK based animator, pleased to meet you all

I am trying to upload photos evidence of my destroyed dongle in my account page for my upgrade, I have selected the images and have them selected in the 'upload documents' box but there is no actual upload button, I have sent them in a message too, but obviously I want to make sure my tvpaint license doesn't get deactivated ... my account still says document upload required,

Thanks
Billy

Re: Question for upgrading to 12

Posted: 17 Oct 2024, 08:10
by Dean
Hi Billy, send them to me directly via PM and I will take care of this ;)