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Re: TVPaint 11 keeps crashing
Posted: 17 Apr 2024, 12:50
by Dean
Hello, the crashes are not experienced by all Mac users, but in case they happen, it is advised to revert back to 11.7.1.
Re: TVPaint 11 keeps crashing
Posted: 02 May 2024, 11:08
by Agneta
I am experiencing similar random crashes as well. I have TV Paint 11.7.3, I didn’t have the issue with TV Paint 11.7.2.
Mac OS: Ventura 13.0.1
Chip: Apple M! Pro
RAM: 32 GB
Re: TVPaint 11 keeps crashing
Posted: 13 May 2024, 10:01
by Acornspreader69
Same here. Bboth 11.7.1 and 11.7.2 still crash a lot. Really frustrating
Mac OS Monterey 12.3
M1 Pro
16GB Memory
Re: TVPaint 11 keeps crashing
Posted: 13 May 2024, 10:38
by Dean
11.7.1 too ?! Have you tried resetting TVPaint's configuration?
https://www.tvpaint.com/doc/tvp11/index ... nces-start
Re: TVPaint 11 keeps crashing
Posted: 23 May 2024, 07:22
by Acornspreader69
Gonna see if that works. Both Versions show 11.7.2 In the About Window but I think they are 11.7.3 and 11.7.2... Where can I get a hold of 11.7.1? I can't seem so select older versions in the downloads section.
Re: TVPaint 11 keeps crashing
Posted: 23 May 2024, 07:41
by Acornspreader69
Sorry for the double post. The only reset setting I can find is under the Interface tab next to Color scheme. On the Startup panel I can't find the Reset Configuration button anywhere.
OK I figured that I had to create a new profile. After about 10min of testing it turns out that it crashes even more than the old one.
I don't know what it is but this software hates my computer... or me for that matter.
Re: TVPaint 11 keeps crashing
Posted: 23 May 2024, 08:39
by Dean
Hello, I responded to your email.
Some users seem to get rid of the crashes by going back to 11.7.2 while some need to use 11.7.1, we have a few leads on this situation but thorough testing is going to take some time.
Re: TVPaint 11 keeps crashing
Posted: 27 May 2024, 09:15
by Acornspreader69
Hello again. Thank you for the quick download link and help. From the few days I worked with the old version it already seems way way more stable than both 11.7.2 nad 11.2.3. Honestly! I hope this keeps working like this
Re: TVPaint 11 keeps crashing
Posted: 27 May 2024, 11:59
by D.T. Nethery
Dean wrote: ↑23 May 2024, 08:39
we have a few leads on this situation but thorough testing is going to take some time.
If it helps you in tracking down the source of the problem, I will note that with versions 11.7.1, 11.7.2, and 11.7.3 I have
not experienced any crashing behavior , but I am on an older Intel chip Mac (Mac Mini 2018) running OS 12 Monterey. Does the crashing issue only happen on the newer Macs with the M1 or M2 chip and/or with the newer OS versions Ventura and Sonoma ? (I'm partially asking because Apple pesters me constantly with "UPDATE reminders" urging me to update my OS from Monterey to Sonoma ... but these reports of unusual crashing make me think I should continue to hold off on the update and stick with Monterey for now ...)
Re: TVPaint 11 keeps crashing
Posted: 27 May 2024, 12:35
by Dean
Hello David, most of the users experiencing the crashes seem to be using M1/M2 chips, but the big majority of ARM Macs is not having them.
Also, a few non-ARM Macs have reported crashes too.
Re: TVPaint 11 keeps crashing
Posted: 28 May 2024, 11:34
by vermatisans
Hello I am a Mac user and TV paint 11.7. 2 is crashing. Anyway I can download 11.7.1? Please help
Re: TVPaint 11 keeps crashing
Posted: 28 May 2024, 12:28
by vermatisans
Acornspreader69 wrote: ↑27 May 2024, 09:15
Hello again. Thank you for the quick download link and help. From the few days I worked with the old version it already seems way way more stable than both 11.7.2 nad 11.2.3. Honestly! I hope this keeps working like this
Hello, Could you please let me know, from where to download 11.7.1?
Re: TVPaint 11 keeps crashing
Posted: 29 May 2024, 07:31
by Dean
Sent you a PM
Re: TVPaint 11 keeps crashing
Posted: 01 Jun 2024, 20:09
by tonydusko
Has this Mac bug been fixed for the new version 12? I don't want to upgrade only to have it constantly crash.