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Corrupted files, help please!

Posted: 26 Jan 2016, 10:12
by kpo134
Good morning,

I have some files that for some reason appear as corrupted or damaged, I tried to look for virus or something but I couldnĀ“t find the reason. It would be great if you could take a look at them and see if they can be saved. Thank you very much.

Here is the link to the files:

https://www.dropbox.com/s/rl63mje1aeijz ... .tvpp?dl=0" onclick="window.open(this.href);return false;
https://www.dropbox.com/s/19ml3kjuxqc16 ... 1.tmp?dl=0" onclick="window.open(this.href);return false;
https://www.dropbox.com/s/19ml3kjuxqc16 ... 1.tmp?dl=0" onclick="window.open(this.href);return false;


My OS is windows 7 professional
My OS architecture is 64bits
Mi software version is TVPaint Animation 10 Pro v10.5.7, and the architecture is 64 Bits


Thank you very much

Re: Corrupted files, help please!

Posted: 26 Jan 2016, 12:04
by Animark
I tried with the first one, but coul'nt open it. TVPaint 10.5 and 11 tries to open it, but nothing more happens. No errormessages.

For the other files, I am not sure if TVPaint is able to open the temp-files at all.

Re: Corrupted files, help please!

Posted: 26 Jan 2016, 13:24
by Fabrice
We can't open the tmp files (photoshop and other software using this method can't either).
We will look into your .tvpp file within the week.

Re: Corrupted files, help please!

Posted: 29 Jan 2016, 10:53
by kpo134
Well this really looks bad, but thank you very much for trying anyway

Re: Corrupted files, help please!

Posted: 29 Jan 2016, 22:37
by Fabrice
sorry, we will finish working on it monday.

Re: Corrupted files, help please!

Posted: 01 Feb 2016, 20:39
by Fabrice
We checked everything, we unfortunately can't recover any drawing from your file.
there is no data information we can recover correctly, only a few clips & layer names, but that's not relevant, you need the datas. Sorry.

Re: Corrupted files, help please!

Posted: 03 Feb 2016, 10:58
by kpo134
Well, once again thanks for trying