Tutorial Recorder only records part of screen Topic is solved

[D.T. Nethery]

In TVPaint 11.0.1 the Tutorial Recorder will not record my entire screen, but only the lower left corner of the screen.

I only just discovered this because I don't usually use the Tutorial Recorder (I use a screen capture app called iShowU to record tutorials with sound) but today I decided to do a quick screen capture using TVPaint's Tutorial Recorder. When I clicked on Generate Tutorial I was very surprised to see that only a portion of my screen had been captured.

In iShowU the user can set the recording area (either the entire screen or a portion of the screen) but with the Tutorial Recorder I don't see any way to set the area being recorded . For some reason on my computer TVPaint is only recording the lower left corner of the screen .

Tutorial Recorder only shows part of screen.jpg (102.43 KiB) Viewed 22204 times

This screen shot shows what was captured by the Tutorial Recorder after I click on Generate Tutorial.

I'm on Mac OS 10.9.4 , Macbook Pro 2.3 GHZ Intel Core i7 , 16 GB memory


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[furushil]

I also noticed this since I got a new computer with a retina screen. It worked fine on my old computer so I assume it has something to do with the high resolution.
I am using TVPaint in low resolution mode by the way.

[D.T. Nethery]

I also noticed this since I got a new computer with a retina screen. It worked fine on my old computer so I assume it has something to do with the high resolution.
I am using TVPaint in low resolution mode by the way.

Yes, that was my first thought (re: the Macbook's retina screen resolution) . I changed TVPaint 11.0.1 to open in Low-Resolution mode and I tried changing the Macbook's display resolution to different resolutions , but each time I got the same results , where the Tutorial Recorder only records the lower left corner of my screen .

Thank you for confirming the bug , so now I know it's not just my computer.

[Thierry]

We'll run some tests on Monday

@David : Does this bug happens with both 32-bits and 64-bits versions or only one of them ?

[Elodie]

I'm having this problem for a very long time. But since I'm the only one with a retina screen, we could not confirm it was the core of problem.

Thanks for reporting !

[D.T. Nethery]

@David : Does this bug happens with both 32-bits and 64-bits versions or only one of them ?

I had only been using the 64-bits version of TVPaint 11.0.1 , but this morning I checked the 32-bits version and discovered that the Tutorial Recorder does not work at all in 32-bits version.

In the 32-bits version I click on "Record Tutorial" , then proceed to record what I'm doing on screen , but then when I click "Generate Tutorial" nothing happens.

[Thierry]

In TVPaint 11.0.1 the Tutorial Recorder will not record my entire screen, but only the lower left corner of the screen.

I've added it to our bugtracker.

Tutorial Recorder does not work at all in 32-bits version.

Also added.

[D.T. Nethery]

In TVPaint 11.0.1 the Tutorial Recorder will not record my entire screen, but only the lower left corner of the screen.

I've added it to our bugtracker.

Tutorial Recorder does not work at all in 32-bits version.

Also added.

I am checking back on this issue to see if this is planned to be fixed soon ?

[Elodie]

To be fixed yes. Soon... not really...

The trouble only exist on Mac with Retina screen and, after all, you can use Quicktime to record your screen. So, unfortunately, it is not a priority.

EDIT : fixed on v11.0.6, see changelog : https://forum.tvpaint.com/viewtopic.php ... 450#p98450

[daninski]

I'll put this here. My OSX version of the december 22 update keeps crashing when I try and record a tutorial. Is this just me?

Ta,

Dan

[D.T. Nethery]

I'll put this here. My OSX version of the december 22 update keeps crashing when I try and record a tutorial. Is this just me?

It does not crash for me on MacOS 12.5.2 Monterey when using the drawing recorder. (I'm using the Dec. 22,2022 update of 11.7.1)

I suggest you create a new topic to report the issue because these old topics tend to not get much attention ,especially if it's a previously resolved issued and
has a green checkmark (meaning the issue is marked as fixed)

[Matthieu]

Hello,

I can't reproduce your issue either on macOS Ventura (13.0). Which version of macOS are you using TVPaint with?

[daninski]

11.7.1 and catalina