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crashes....

Posted: 28 May 2013, 14:28
by djsolomon
Anyone else finding that with two projects open there are more crashes with the 10.0 .18 ?
djsolomon

Re: crashes....

Posted: 29 May 2013, 06:30
by Elodie
Debra, please always give us your information about your computer, its OS, etc...

On my side, I didn't notice this kind of problem.

Re: crashes....

Posted: 30 May 2013, 08:24
by Fabrice
no problem here, but yes, it's difficult to have an idea of what caused the crash.

Re: crashes....

Posted: 30 May 2013, 11:24
by djsolomon
Hi Elodie & Fabrice -I am on a PC running windows 7
I guess if other users are not having this problem
I may need to reinstall ... Also still the selection
Transform tool is causing crashes ...
My best debra

Re: crashes....

Posted: 30 May 2013, 11:32
by Fabrice
what version of the software are you using ? 10.0.18 ? 32 or 64 bits ?

Re: crashes....

Posted: 30 May 2013, 12:29
by djsolomon
Using latest update 10.0.18
32 bit

Re: crashes....

Posted: 30 May 2013, 12:47
by Fabrice
it should not crash then.

You can maybe try to make a new configuration in TVPaint.

Re: crashes....

Posted: 30 May 2013, 12:57
by djsolomon
ok - what do you mean by "a new configuration " ?
deinstall and then reinstal?

Re: crashes....

Posted: 30 May 2013, 13:21
by Fabrice
if you follow the "Edition Menu > Preferences Panel > Startup Tab", you should be able to activate the startup panel.
then restart TVPaint, and create a new config from the startup panel.

Re: crashes....

Posted: 31 May 2013, 11:06
by djsolomon
Thanks Fabrice!!!
will my tool bars be automatically deleted or will this just adjust the config?

my best debra

Re: crashes....

Posted: 31 May 2013, 12:44
by Fabrice
all depend if you create a new config or delete the previous one.