Welcome to TVPaint Community forums !

Currently running TVP 9.5.1 on Mac Pro 10.6.2

Received message that there was a new update available.
When I attempt to get it, I get the message: Internal error.
Also get the message that my Lock Code is not valid on another part of your website.

Perhaps I have the latest version. ??

Thanks,

C Hinton

Nope you don't, the last one is the 9.5.11 =)

Did you add a space at the end of your codes ?
What is your dongle number, BTW ?

Greetings,

My Dongle number is:
URN00181
The number below that is:
0852B38106J13

Tried dash between codes (as written), and no space.
Will try space.

Thanks again.

c

I just tried the download with spaces.

Receive Error message: No valid parameters (623)

c

Elodie was speaking about your lock-code :
Help > About + RMB to retrive the lock-code in TVP.

Please answer here by PM Private message, your codes are confidential.

ok, codes sent by PM.

Fiddle, my account indicates that you didn't read my PM (Private message)

problem solved

Thank you kindly.