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Dongle not recognized
Posted: 31 May 2008, 23:24
by Sierra Rose
I'm attaching a screenshot of the message I get when trying to get into TVPaint on my new computer (finally back from the shop.) I haven't had this problem in the 2 times I have installed TVPaint Pro so I am stumped?????? The dongle is firmly in the USB Port, in fact we tried 3 different ones. Can anyone help steer me around this? Thanks....
Re: Dongle not recognized
Posted: 01 Jun 2008, 08:46
by Manuel
Please verify that the Sentinel drivers are installed.
(Maybe a checkbox must be set during install process, I can't remember exactliy ?.)
Check also the port itself, if you have an USB memory stick, plug it in this port and look if you can acess your data.
Re: Dongle not recognized
Posted: 01 Jun 2008, 09:48
by Patrice
If you have not check the Sentinel box during installation you will find the Sentinel setup:
- On the CD if you have one,
- on this thread of the forum:
http://www.tvpaint.com/forum/viewtopic.php?f=10&t=261, if you have no CD.
Re: Dongle not recognized
Posted: 01 Jun 2008, 14:36
by Sierra Rose
That was it. Thanks so much, both of you.