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URGENT: license errror, activation invalid!

Posted: 22 May 2024, 15:45
by Soom
Today turned on TVPaint 11.7 Pro, and got a license error message! Codemeter says: Activation Invalid. It worked just 4 days ago. I did not update anything. Mac OS Monterey.
Repairing doesn't help either (see screenshot). Trying to reactivate shows an error too.
Screenshot 2024-05-22 at 17.11.49.png
Screenshot 2024-05-22 at 17.45.48.png
Screenshot 2024-05-22 at 17.46.59.png
Screenshot 2024-05-22 at 17.46.59.png (67.92 KiB) Viewed 1810 times

Re: URGENT: license errror, activation invalid!

Posted: 23 May 2024, 07:02
by Dean
Hello Soom, I just responded to your email

Re: URGENT: license errror, activation invalid!

Posted: 29 Jun 2024, 20:37
by cwellems
What was your solution to this? I similarly have codemeter running on Mac (Sonoma) and the serial shows active in codemeter, but TVPaint 11.7 is throwing error 200.
EDIT: I found my solution, writing it here for others trying to troubleshoot. The license was not active. I had issues with the codemeter service a couple weeks ago and sent a deactivation request while troubleshooting. It took two weeks for the deactivation to go through apparently, so I didn't realize it'd happened. I had to find the original email from TVPaint containing the link to open my license manager (this is different from the codemeter webadmin page) and re-activated.