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Hello,

All of a sudden, my TVP files over the size of 2GB won't open at all.
I'm not getting any error messages.
When I double click the TVP files over 2GB, the software will launch, but only open with a new empty file.
Can anybody help please?

TVP Animation 10.5.7 - 32bits
MacOS High Sierra 10.13.6

Hello, does something appear in the Project tab of the file you just opened (top left corner of your timeline)?

Hey thanks for getting back.
No nothing.
The largest TVP file I can open that I have is 2.32GB.
If I have TVP open already with another file, then attempt to open a TVP file above the size of 2.32BG, nothing happens.

Could you send me one of these files via Google Drive or WeTransfer in a PM, please?

Thank you Dean.
They are work files, so I do need a verbal guarantee that the file won't be shared beyond you and that it will be deleted after use, if you can agree to that?

Hello Aya, and anyone who might stumble upon this thread in the future:
We guarantee that project files sent to us for reviewing/debugging are never shared with any third parties and deleted after fixing.

Hello again, I was able to open the file without an issue. Do you have access to a 64 bit installer for your TVPaint 10 or are you using Standard Edition?

Thank you Dean. I am using the standard edition.
I'm thinking my next option would be to reinstall the software, but I can't seem to find the DL link for Ver10?

I can check if the download is still linked to your account if you send me your USB dongle number via PM.

Hi, I sent my USB dongle number twice and still have not received a response.
The download link for the installer is not working.
As I am needing to open these files for work, I really appreciate a quick response please.

Hello, I have sent you 2 PMs related to this issue yesterday.