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Help! TVpaint can not import any jpg or png ... image files
Posted: 21 Dec 2022, 00:47
by zinism
Hi
I recently downloaded the 11.7.1 Pro version on my windows.
I try to drag and drop an image (jpg. png none of them works). However, it will jump out a window saying the path can not find.
Or don't have an extension for it. But everything works on my mac, and the previous version.
Does anyone have this issue?
Thanks.
Re: Help! TVpaint can not import any jpg or png ... image files
Posted: 21 Dec 2022, 07:49
by slowtiger
Did you try the normal import?
Re: Help! TVpaint can not import any jpg or png ... image files
Posted: 21 Dec 2022, 18:43
by zinism
slowtiger wrote: ↑21 Dec 2022, 07:49
Did you try the normal import?
Yes, I tried import from the menu and drag & drop. Nothing works on my windows PC. Only working on mac. I wonder if anyone else have the issue.
Re: Help! TVpaint can not import any jpg or png ... image files
Posted: 21 Dec 2022, 19:19
by zinism
Okay... I figured out why. I installed my Tvpaint to D drive. I have C D E division on my windows. Tvpaint can not find any file except D drive. The place installed itself.
a little bit weird. Don't know if this is a common problem or not.
Re: Help! TVpaint can not import any jpg or png ... image files
Posted: 22 Dec 2022, 08:14
by Dean
Hello Zinism, this is not a common issue.
May I know if your C and E drives are formatted in a different way?
Re: Help! TVpaint can not import any jpg or png ... image files
Posted: 27 Dec 2022, 08:01
by zinism
Hi Dean,
They are exactly the same. CDE drive settings are by default I haven't changed anything at all.
Re: Help! TVpaint can not import any jpg or png ... image files
Posted: 02 Jan 2023, 09:11
by Dean
Hello and happy new year to you.
Could you post screenshots of the "properties" windows of your different drives, please?
Re: Help! TVpaint can not import any jpg or png ... image files
Posted: 25 Jan 2023, 23:38
by zinism
Here they are，all NTFS format
- WeChat Screenshot_20230125153729.png (15.28 KiB) Viewed 2442 times
Re: Help! TVpaint can not import any jpg or png ... image files
Posted: 26 Jan 2023, 08:26
by Dean
Hello, looking at your problems on this thread and
this one I am thinking that maybe resetting your TVPaint's configuration could help.
First, you can export your custom settings:
https://www.tvpaint.com/doc/tvp11/index ... m-settings
Keep CTRL pressed when launching TVPaint via the desktop shortcut. The Startup Panel will appear. Using it, you can copy, delete or create a configuration file.
What I would like you to try is create a fresh config, run TVPaint with it and see if your problems persist. This way, you can return to your previous configuration from the Startup panel in case using a new config doesn't solve anything.