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the app closes when i sleep
Posted: 21 Mar 2022, 10:28
by MatthewPrower
idk about you, but every time i put my computer on sleep mode while tvpaint is running, the app suddenly closes for some reason
why's that?
Re: the app closes when i sleep
Posted: 21 Mar 2022, 11:00
by Dean
Hello Matthew, it happens on some systems and not on others, we are currently investigating this issue, but clues are scarce.
Other visual creatiion/editing apps are affected by this as well. It mights be linked to how the user's machine is setup to handle sleep mode.
Re: the app closes when i sleep
Posted: 21 Mar 2022, 11:41
by slowtiger
On my 2 computers (Mac) this never happened with any app. My settings: after 15 min computer and monitor shut down, drives also if possible (means, if not busy).
Re: the app closes when i sleep
Posted: 21 Mar 2022, 12:02
by Xavier
MatthewPrower wrote: ↑21 Mar 2022, 10:28
idk about you, but every time i put my computer on sleep mode while tvpaint is running, the app suddenly closes for some reason
why's that?
First things first, we'd need to know
which machine/OS/TVPaint version you use
Re: the app closes when i sleep
Posted: 21 Mar 2022, 21:52
by MatthewPrower
the windows x64 version, on an insprion with a wacom tablet
Re: the app closes when i sleep
Posted: 25 Mar 2022, 15:33
by Soom
good I never put my machine to sleep )
Re: the app closes when i sleep
Posted: 28 Mar 2022, 10:35
by Dean
Regarding the sleep mode issue, some other users have it, but so far we haven't been able to determine what causes it.
It might be linked to the machine's power settings or some fix might be needed on WIBU's part. Anyway we will continue to investigate it.
In the meantime, we recommend that users save their project and close TVPaint before leaving their machine for a time long enough that it triggers sleep mode.