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can't open backup file

Posted: 30 Nov 2021, 10:30
by Dirk Henrotay
Dear,

My TVpaint file is corrupt. It says it has no data (0 Mb), but I do have a backup file with data.
After deleting the extra numbers of the file I try to open this backup file, but TVpaint just closes suddenly. Is there a way to fix the file or another way to restore it?
Thank you very much for having a look at it.

In attachment you can find both the original corrupted file and the backup file.
My version of TVpaint is 11.5.3 (64bits) pro.

Kind regards,

Dirk Henrotay

Re: can't open backup file

Posted: 30 Nov 2021, 10:48
by Tylos
Hi, I tried on my pc. It's opens. But it looks curupted. Or some kind of glitch.

Re: can't open backup file

Posted: 01 Dec 2021, 10:43
by Dirk Henrotay
Hey, could you save this file again as a copy and send it to me? I can't open this file. I tried on several machines, but it still causes tvp to close (version: 11.5.3 (64bits) pro)

Re: can't open backup file

Posted: 02 Dec 2021, 12:41
by Dirk Henrotay
Goodmorning,
Most important is that I can have a look on the animation, because it's a file of my students.
It would be great if you could export the animation (it's not very big) as png images, and send it back along with a incremental save of the file. Could you do this? Thank you very much.

kind regards, Dirk

Re: can't open backup file

Posted: 02 Dec 2021, 16:02
by Xavier
Hi, there is pretty nothing to recover ... one unique clip with one unique instance and small bits inside :
Capture d’écran_2021-12-02_14-41-28.png

Re: can't open backup file

Posted: 02 Dec 2021, 16:03
by Xavier
Dirk Henrotay wrote: 30 Nov 2021, 10:30 In attachment you can find both the original corrupted file and the backup file.
But in your post there is only one file, when you mention two. Did you forget to attach the other file ?