Page 1 of 1
Dongle does not working
Posted: 07 Oct 2021, 22:18
by KyroAtelerix
I need help.
My dongle is not working (its weird because the light of the usb is good)
I don't know how to solve it.
Greetings,
Carlos
Re: Dongle does not working
Posted: 07 Oct 2021, 22:19
by KyroAtelerix
I'm using mac big sur 11.5.2
Re: Dongle does not working
Posted: 08 Oct 2021, 09:26
by Matthieu
Hello,
I have sent you a PM about this issue
Re: Dongle does not working
Posted: 16 Oct 2021, 13:38
by Sewie
Hello,
I have exactly the same issue.
I tried updating from 11.0.10 to 11.5.3 and after installation TVPaint won't open any more. I get the same message window as in the original post. Dongle is there, dongle light is on. I tried replugging the dongle, I tried reinstalling the Sentinel drivers. All to no avail.
Any idea what to do...?
(I am on Windows 10 64b)
Re: Dongle does not working
Posted: 16 Oct 2021, 19:37
by NathanOtano
Same issue here
Re: Dongle does not working
Posted: 18 Oct 2021, 12:19
by Thierry
Michael, Nathan, can you try this version of the Sentinel drivers:
https://owncloud.tvpaint.com/index.php/ ... ggTDcxo39O ?
If it still doesn't work, I would suggest migrating to the new dongleless system.
Safenet dongles are a legacy protection system, and we won't be supporting them forever (it's been almost a year since we've stopped using them for new users).
Re: Dongle does not working
Posted: 20 Oct 2021, 12:14
by kartsuli
Hi!
I also have the same problem on my macbook (Big Sur 11.6). I use TVP 11.5.3 and the dongle still works fine on windows, but not on my Mac after I updated it.
I guess the only solution is to move to the dongleless system? Is there a tutorial for that somewhere? :”)
Re: Dongle does not working
Posted: 20 Oct 2021, 14:32
by Thierry
Hi kartsuli, I advise you to create a ticket using our
Contact Form, and our team will take care of you as soon as possible
Re: Dongle does not working
Posted: 15 Nov 2021, 13:27
by Sewie
Thierry wrote: ↑18 Oct 2021, 12:19
Michael, Nathan, can you try this version of the Sentinel drivers:
https://owncloud.tvpaint.com/index.php/ ... ggTDcxo39O ?
If it still doesn't work, I would suggest migrating to the new dongleless system.
Safenet dongles are a legacy protection system, and we won't be supporting them forever (it's been almost a year since we've stopped using them for new users).
Little update: I just installed the dongleless version and everything seems to be working fine.
Re: Dongle does not working
Posted: 21 Feb 2023, 08:35
by Friedsch
I am sorry I have the same issue. I am on windows 10.
I would love to keep my dongle solution if possible.
The link to the sentinel driver is not working anymore would it be possible to update that?
Re: Dongle does not working
Posted: 21 Feb 2023, 09:11
by Dean