My dongle is undetected

[adatta]

Hi,

I just got an external CD-Drive to install TVPaint and now when I launch the program after installing, it says that it cannot detect the dongle. I am using a 2019 Macbook Pro and it is using an external extension dock from USB-A to USB-C for clarification. I would really appreciate some support on this issue.

[Thierry]

Hello adatta,

I think you probably didn't install the dongle drivers.
On the TVPaint disk image, double click on the "DongleDrivers-PreCatalina" icon:

Then, after the installation, go in the System Preferences, in the Security and Privacy tab, and click on the "Allow" button that will have appeared:

stnel1.png (72.92 KiB) Viewed 13133 times

[adatta]

This is the only thing I'm getting when I open the MacOsX64 folder.

[adatta]

This is another issue that comes up when I click "allow" from my system preferences.

[adatta]

Hi!
I actually got it to work but now I am confused on how to get an Unlock code...I don't see an option to register on the website.

[Thierry]

Send me your lock code via Private Message, I'll send you the unlock code

[adatta]

Okay, sending right now! Thank you very much.