Welcome to TVPaint Community forums !

Hi, Folks. My name is Forrest Crocker. I was wondering if anyone could please help me or tell me if they have had this issue before. My TvPaint has to be reinstalled before every use, even though my dongle is never removed from the USB. After each install it works great but after I shutdown my computer and come back the next day it gives me the message "the dongle is not present on usb port, or exceeded use of license," it's strange cause my dongle is lighting up green. I had this issue before when I first got TvPaint but it was after a few weeks or a couple months when I needed to reinstall, now it's doing it daily. This seemed to happen after upgrading my Mac to High Sierra a few months ago. Can y'all help me?

Specs:
• What is your OS and its version : Mac OS 10.13.6 High Sierra

• What is your OS architecture: 64 bit + 4 ram (planning to upgrade).

• What is your software version: TVPaint 11.0.1

• What is your software edition: Professional

• Professional Edition: 64 bit

• What is your Wacom: Cintiq

Thank you for reading and your time. Merry Christmas and Happy Holidays!!

Hello Forrest,

• What is your software version: TVPaint 11.0.1

You are using a very old version of TVPaint 11: the latest version is 11.0.8. I advise you to go to your User Account and download the latest one.
I also advise you to install the drivers that are present in the TVPaint disk image that you will download (the SentinelProtectionInstaller icon).

That should solve the issue

Hi Thierry! Thank you for the answer, I thought that's what the problem was but I had difficulty getting to my account. I was able to download the latest after making another account for some reason.

I'll let you know if everything works.

Great news! After several shutdowns and restarts of my computer I can say that the problem has been fixed! Thank you, Thierry!

Merry Christmas and Happy Holidays!