Welcome to TVPaint Community forums !

Hello I need your help.

For some reason I can not open TVPaint anymore, because that stupid mac of my for some reason can not find the dongle anymore. Even thought it still glows. Here is screenshot of the problem.
https://img2.picload.org/image/dadapgri ... um14.3.png

Hi,

Can you tell me which version of macOS you are using (Sierra, High Sierra) ?

I'm using High Sierra 10.13.3 on my MacBook Pro.

I've sent you a PM

Could I possibly receive that same PM? I'm currently having the same issue as well. Running Mac OS High Sierra 10.13.2 on my MacBook Pro mid-2015 model

Could I possibly get a link for the proper dongle driver also? Mine stopped working, and I went to the Sentinel driver page listed in the FAQs, but--honestly--I don't know which driver to download....tried one, it didn't work.

Mac OS High Sierra 10.13.3

Thanks!

Chris

Hello,

Same problem here! New Mac-only USBc ports+ USB hub, High Sierra 13.3 - dongle ist lit but the program cannot read it

Help please

I am having the same issue. I just bought a new iMAC running on High Sierra 10.13.3. Please help. Thanks

I have the same problem, idk what driver to download. I'm working on iMac high Sierra 10.13.4
Dongle is flashing but the computer and TV paint don't recognize it

Found the answer in the FAQ
You need to install the Sentinel System Drive from the link provided there

Cheers

inkamon wrote: ↑14 Apr 2018, 11:10 Found the answer in the FAQ
You need to install the Sentinel System Drive from the link provided there

Cheers

Hi, Inkamon-

Asking for a friend who has High Sierra and experiencing similar issue with the dongle not being recognized:

This is the link in the FAQ - https://sentinelcustomer.gemalto.com/sentineldownloads/

I'm wondering, from that list of drivers, which one did you download that worked for you ?

Sadly, I made another update on my iMac and the TVPaint dongle once again doesn't work anymore. I sadly need once again the support of you guys. I can not believe I mad the same mistake again.

I'm having the same problem. I even downloaded the new version of the sentinel protector and TVPaint still doesn't recognize my dongle. It doesn't help that I had just recently recovered from a massive reboot of my iMac.

These are the latest instructions for getting High Sierra to install and recognize the dongle:

https://www.tvpaint.com/forum/viewtopic ... 44#p103514

You need to use the Sentinel driver 7.4.2 ( download link for driver 7.4.2 is at the link above)


.

I've done that multiple times and it still didn't notice my dongle.