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Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 23 May 2016, 16:10
by maryam
No I havent updated or changed any of its settings. it's Intuos4
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 23 May 2016, 16:47
by Elodie
And what's your Mac OS ?
Have you tried to maximize the interface (full screen) and see if it helps ?
Another test : could unplug your keyboard and see if it changes anything ?
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 23 May 2016, 16:53
by maryam
Specs:
iMac 4 GHz Intel Core i7
32 GB 1600 MHz DDR3
Yosemite 10.10.1
TVP 10 Pro
I just tried maximising the interface. I can disconnect the keyboard but I have to reconnect as I can't work without my keyboard.
![Sad :(](./images/smilies/icon_sad.gif)
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 23 May 2016, 20:02
by maryam
Maximising the interface didnt help.
![Sad :(](./images/smilies/icon_sad.gif)
have a look at this
Specs:
iMac 4 GHz Intel Core i7
32 GB 1600 MHz DDR3
Yosemite 10.10.1
TVP 10 Pro
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 24 May 2016, 06:19
by Elodie
I see on your interface that you are using 10.5.7 : it's good.
But Yosemite 10.0.1 ? Last Yosemite version is 10.0.5 I think, so you should maybe update your OS.
I can disconnect the keyboard but I have to reconnect as I can't work without my keyboard.
![Sad :(](./images/smilies/icon_sad.gif)
Yes, but that's the point of the thing : see if the issue don't come from your keyboard... To be sure, you have to unplug it and work a little without it.
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 24 May 2016, 09:56
by maryam
I did disconnect the keyboard and maximise the interface yesterday, none of which helped, I took a screenshot afterwards.
I am worried about updating OS in the middle of the work
![Sad :(](./images/smilies/icon_sad.gif)
especially that I was using tvpaint with this OS for so long with no problem.
I will update my OS if you think it would help, but I'd like to leave that as my last option. Having said that, this is really slowing my work and is very frustrating. Is there an email, that I can contact the technical team directly? I have lots of work to do and need to fix this urgently.
![Sad :(](./images/smilies/icon_sad.gif)
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 24 May 2016, 10:02
by Elodie
maryam wrote:I did disconnect the keyboard and maximise the interface yesterday, none of which helped, I took a screenshot afterwards.
Ok, good to know.
maryam wrote:I am worried about updating OS in the middle of the work
![Sad :(](./images/smilies/icon_sad.gif)
especially that I was using tvpaint with this OS for so long with no problem.
TVPaint 10 worked with the last update of Yosemite, so go ahead.
maryam wrote:I will update my OS if you think it would help, but I'd like to leave that as my last option. Having said that, this is really slowing my work and is very frustrating. Is there an email, that I can contact the technical team directly? I have lots of work to do and need to fix this urgently.
![Sad :(](./images/smilies/icon_sad.gif)
You are already in conversation with the technical crew =)
If the update won't help, let me know immediately.
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 24 May 2016, 10:05
by maryam
Ok this is going to freak me out but I will update then.
![Sad :(](./images/smilies/icon_sad.gif)
thank you very much Elodie for following this up. I really appreciate it.
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 24 May 2016, 10:08
by Elodie
You're welcome, that's the least I can do. I'm really sorry that you experience such an issue
![Sad :(](./images/smilies/icon_sad.gif)
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 24 May 2016, 22:06
by maryam
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 24 May 2016, 22:33
by furushil
I don't know if this has anything to do with it but are you running TVPaint in low resolution mode?
(CMD+i on the TVPaint app icon and then check low resolution)
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 24 May 2016, 22:48
by maryam
furushil wrote:I don't know if this has anything to do with it but are you running TVPaint in low resolution mode?
(CMD+i on the TVPaint app icon and then check low resolution)
Just checked and all options are un-checked... so no :'(
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 24 May 2016, 22:49
by furushil
Try to check low resolution and see if that helps.
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 25 May 2016, 04:20
by Elodie
furushil wrote:Try to check low resolution and see if that helps.
Good idea Furushil !
Let's cross our fingers.
Re: Glitch makes me restarts TVP every 4min! Help please
Posted: 25 May 2016, 08:52
by maryam
it doesnt help :'( :'( :'(
I can't believe I'm back to animating in photoshop :'( please help if you know what the problem might be. :'(