Corrupted files, help please!

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kpo134
Posts: 15
Joined: 17 Nov 2014, 15:05

Corrupted files, help please!

Post by kpo134 »

Good morning,

I have some files that for some reason appear as corrupted or damaged, I tried to look for virus or something but I couldn´t find the reason. It would be great if you could take a look at them and see if they can be saved. Thank you very much.

Here is the link to the files:

https://www.dropbox.com/s/rl63mje1aeijz ... .tvpp?dl=0" onclick="window.open(this.href);return false;
https://www.dropbox.com/s/19ml3kjuxqc16 ... 1.tmp?dl=0" onclick="window.open(this.href);return false;
https://www.dropbox.com/s/19ml3kjuxqc16 ... 1.tmp?dl=0" onclick="window.open(this.href);return false;


My OS is windows 7 professional
My OS architecture is 64bits
Mi software version is TVPaint Animation 10 Pro v10.5.7, and the architecture is 64 Bits


Thank you very much
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Animark
Posts: 505
Joined: 16 Oct 2008, 15:26
Location: Berlin

Re: Corrupted files, help please!

Post by Animark »

I tried with the first one, but coul'nt open it. TVPaint 10.5 and 11 tries to open it, but nothing more happens. No errormessages.

For the other files, I am not sure if TVPaint is able to open the temp-files at all.
TVPaint 10.5.7 - Win10/64
TVPaint 11.0.8 - Win10/64
TVPaint 11.0.8 - Win10/64 (Wacom Companion 2)
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Fabrice
Posts: 10077
Joined: 17 Jul 2007, 15:00
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Re: Corrupted files, help please!

Post by Fabrice »

We can't open the tmp files (photoshop and other software using this method can't either).
We will look into your .tvpp file within the week.
Fabrice Debarge
kpo134
Posts: 15
Joined: 17 Nov 2014, 15:05

Re: Corrupted files, help please!

Post by kpo134 »

Well this really looks bad, but thank you very much for trying anyway
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Fabrice
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Re: Corrupted files, help please!

Post by Fabrice »

sorry, we will finish working on it monday.
Fabrice Debarge
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Fabrice
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Re: Corrupted files, help please!

Post by Fabrice »

We checked everything, we unfortunately can't recover any drawing from your file.
there is no data information we can recover correctly, only a few clips & layer names, but that's not relevant, you need the datas. Sorry.
Fabrice Debarge
kpo134
Posts: 15
Joined: 17 Nov 2014, 15:05

Re: Corrupted files, help please!

Post by kpo134 »

Well, once again thanks for trying
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