Problem saving and opening projects

[kpo134]

Hello, for the past week, Tvpaint is not saving properly my files, after saving a project and closing it, the program freezes when I try to open it. I'm losing hours of work and I don't know how to solve it, could anyone help me?
Here are the last two projects that I can't open. Can I restore them or are they lost forever? Thank you very much.

http://uploaded.net/file/s9y4kj7n" onclick="window.open(this.href);return false;

http://uploaded.net/file/zq96mzw7" onclick="window.open(this.href);return false;

[Fabrice]

Hello,

Please answer to those questions first :
viewtopic.php?style=19&f=10&t=6167" onclick="window.open(this.href);return false;

[kpo134]

Oh yes sorry,

My OS is Windows 7 professional, 64bit, my software version is TVPaint animation 10 pro, 64 bit

Thank you

[Fabrice]

it's pretty difficult to retrieve the files (very very slow download).
we will keep you updated.

[kpo134]

well thank you very much

[Fabrice]

Hello,
Your files sounds fine to us : no corrupted data.

the program freezes when I try to open it.

I guess it's more a problem of corrupted configuration when starting TVPaint.
There are various ways to repair it.
I can help, but once again, we need to have some informations :
http://forum.tvpaint.fr/viewtopic.php?f=10&t=6167" onclick="window.open(this.href);return false;

[kpo134]

Oh it's really good news that the files can be saved.

My OS is windows 7 professional
My OS architecture is 64bits
Mi software version is TVPaint Animation 10 Pro, and the architecture is 64 Bits

If you need any other information just let me know, and thank you once more for the great service

[ZigOtto]

... Mi software version is TVPaint Animation 10 Pro, ...

your version information should be "v10.x.x",
you will find this full version numbers in the menu Help/About ...

[Fabrice]

Ok, you should be able to fix this by holding the [Ctrl] key when starting the software :
It will open the starting panel and from here you will be able to reset your configuration.

(nb : yes, please let us know the exact version number : 10.x.x, it always helps.

[kpo134]

OOk sorry about that, the version is 10.5.7
And pressing ctrl int't doing really nothing..

[Paul Fierlinger]

You need to keep holding for a longer time than you expect. Eventually the startup screen will open and press the "New" button in there. This resets TVP to factory settings.

[kpo134]

Ok I just did it, but this two files keep crashing the program every time I try to open them

[Paul Fierlinger]

You'll most likely have to wait till after the weekend to get an answer from the developers.

[kpo134]

I guess so... Well thank you anyway

[Fabrice]

Ok I just did it, but this two files keep crashing the program every time I try to open them

only those two files ?

because they work fine here.