Dongel problem.

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Boomslang
Posts: 86
Joined: 10 Apr 2007, 14:07

Dongel problem.

Post by Boomslang »

So I've borrowed a dongel from someone who owns a Mac for TVP9. However when I plug in the Dongel in my windows computer there's a startup window for "Wizard new hardware". Then I click on "automatically install" new hardware but then it says the hardware cannot be installed and the dongel doesnt work and TVpaint 9 cannot be started.

I don't know if this is a Windows/mac problem (I was under the impression dongels worked on both mac and pc) or something with my computer.
Elodie
Posts: 13912
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Dongel problem.

Post by Elodie »

You need to install the Sentinel drivers for the dongle. The dongles cannot be recognized if the good drivers are not installed.

=> http://www.safenet-inc.com/Support_and_ ... ivers.aspx" onclick="window.open(this.href);return false;

(Sentinel Protection installer)
Boomslang
Posts: 86
Joined: 10 Apr 2007, 14:07

Re: Dongel problem.

Post by Boomslang »

Ah thanks. I skipped that in the installation. Stupid. :oops:

Thanks for the fast reply :)
Elodie
Posts: 13912
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Dongel problem.

Post by Elodie »

No problem =)

Maybe you thought the drivers were not obligatory, since windows sometimes install itself the good drivers =)
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