MacBook/Parallels/

[Klaus Hoefs]

I tried to start TVP 9.02 on a new MacBookPro under XP and Parallels, but get everytime the message: TVP couldn't be initialized...

any suggestions ?

[ematecki]

If you have a MacBook, run TVP in MacOSX !!! :)

Sorry I haven't any idea about how Parallel works...
When starting XP with bootcamp TVP works perfectly.

[Klaus Hoefs]

Anyway, if I have purchased a TVP-lisence for PC, does it mean that I also have access to the Mac-version and if so where can I download the version ?

[slowtiger]

I downloaded different versions in the same session, so I guess the answer is Yes.

[Klaus Hoefs]

Thank you both Eric and Markus, I could download it, and it works under MacOSX !

[sandra]

Can anyone help me with the following problem:

I have installed tvpaint 9 on my mac book Pro but as opening tvpaint it doesn't want to recognize the dongle!
I tried after restarting the macbook Pro, after using a different usbport and plugging and unplugging the dongle while tvpaint was open or closed.
what to do?

Sandra (NL)

[slowtiger]

Did you also install the Sentinel driver? Without it TVP can't see the dongle.

[sandra]

hi, that's a good remark: but yes I did....

[Fabrice]

Sandra,

Please can you post a screenshot ? We are here to help.

[sandra]

This is what pops up, although the dongle is in the usb port. doing what this window says -unplug and plug, then press ok - doesn't help. tvpaint closes after the 'ok'.

screenshot

[sandra]

I installed the latest updates, hoped that might work. But no change.

[Fabrice]

This is strange : you still have the "buy now" icon in the interface ...

Please could you send me your dongle number in PM ?

Sandra, are you working with Mac OS 10.5.6 ? I heard that the sentinel driver has to be up-to-date in order to work with the 10.5.6 ...
The lastest drivers are here : http://www.safenet-inc.com/support/tech/sentinel.asp

[sandra]

yeah I don't understand that either. I'll send my dongle number to you.
and yes I work in 10.5.6. after installing the sentinal driver from the link you send me tvpaint is still not opening.
well I'll speak to you on the PM.
Sandra

[ematecki]

Try this :

"Apple" menu > About This Mac
then click on "More Info..."

This opens the System Profiler.
In the left column, unfold "hardware" if it isn't already, then click on USB.
You should find something like "USB UltraPro".
If not your dongle is dead...

[Fabrice]

nb : if the dongle is dead, we will replace it.