Sound is crunchy and track not loading properly

[djsolomon]

Hi TVPaint forum,
I am working on a Mac mini running 11.7.5 (11.7)
I have updated my Wacom software - but just saw there is a TV Paint 12... will up grade. My track sounds oddly crunchy in TVZp and plays as it should on iTunes , the other problem is that the track is not loading as it should (and did last week) It loads a few frames in - so I miss a beat or two when the track is played.
I've restarted the computer and re loaded the track
And both problems remain the same. I would so appreciate some help with this. Many thanks, Debra

[Dean]

Hello, could you post a screenshot of the small "Proxy Settings" window which opens upon right clicking on the "Proxy" bar at the bottom of the TVPaint interface, please?

[djsolomon]

Hi Dean,
Thanks for the quick reply!
Debra

[Dean]

Was your project's framerate changed sometime after you created it?

[djsolomon]

Hi Dean,
I have reinstalled TVPaint, downloaded my music track again.That did not fix the problem.

Then I exported the project file and when that plays the sound is clean. So it's clean in and clean out, but when i am working on the file there is distortion. The file is loading properly, the distortion covered up the first few notes.

What settings might I be missing ?
thank you, Debra

[djsolomon]

Ps
I see that my reply to your framerate question didnt post. No I did not change the frame rate while working on the project. See post above to see my troubleshooting.

thanks again
Debra

[Dean]

Does this issue happen with any audio file?
You could try converting the file to another format or same format with a different codec, using Handbrake or something similar.
Also, would it be possible for you to post a short video of playback with the bugged audio, with the whole interface visible and sound timeline open?

[djsolomon]

Hi Dean,
Yes it happens with all audio files. I don't use conversion software. Will post video in a few minutes.
debra