License remotely deactivated - this is still happening in 11.7.5

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D.T. Nethery
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Joined: 27 Sep 2006, 19:19

License remotely deactivated - this is still happening in 11.7.5

Post by D.T. Nethery »

In 11.7.5 I noticed I am still getting this problem with the license being remotely deactivated:

Image

This happens if my computer goes to sleep.
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TVPaint PRO 11.7.4 - 64bit
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Dean
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Re: License remotely deactivated - this is still happening in 11.7.5

Post by Dean »

Hello David, did this happend after waking the computer up from sleep mode?
Some users who had this issue fixed it by reinstalling the Wacom driver (yes I am serious, we will need to contact them about this).
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D.T. Nethery
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Joined: 27 Sep 2006, 19:19

Re: License remotely deactivated - this is still happening in 11.7.5

Post by D.T. Nethery »

Dean wrote: 12 May 2025, 08:55 Hello David, did this happend after waking the computer up from sleep mode?

Yes, it happened after the computer woke up from sleep.
Dean wrote: 12 May 2025, 08:55 Some users who had this issue fixed it by reinstalling the Wacom driver (yes I am serious, we will need to contact them about this).
I'm now using XP-Pen Artist Pro 19 as my main drawing tablet, not Wacom Cintiq , although I still have Wacom drivers installed for when I occasionally us my Wacom Intuos tablet.
Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
TVPaint PRO 11.7.4 - 64bit
MacOS 12.7.1 Monterey ,
Mac Mini (2018) , 3.2 GHz 6-Core Intel Core i7, 16 GB RAM ,
XP-Pen Artist Pro 19 (Gen 2) 4K,
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cgmodeler
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Re: License remotely deactivated - this is still happening in 11.7.5

Post by cgmodeler »

Perhaps is related to the bug where the wacom service is turned off when the computer goes to sleep, I did a bat to restart the service automatically. Try it maybe it can help to run it when you come back from sleep

just save it on a .bat file like
wacom_restart.bat

Code: Select all

@echo off
echo Reiniciando WTabletServicePro...
sc stop WTabletServicePro
sc start WTabletServicePro
echo Reiniciado por cocoalopez.com
timeout /t 3 /nobreak

::ESTE ES EL CODIGO CON PROMPTS::
::@echo off
::set /p c= Quieres Reiniciar el Servicio Wacom [Y/N]?
::  if /I "%c%" EQU "Y" goto :4
::  if /I "%c%" EQU "N" goto :2
::    :1  
::    set /p var= Service name: 
:::2 
::set /p c= Quieres Iniciar el Servicio Wacom[Y/N]?
::  if /I "%c%" EQU "Y" goto :5
::  if /I "%c%" EQU "N" goto :6
:::4
::sc stop WTabletServicePro
:::5
::sc start WTabletServicePro
::echo Reiniciado por cocoalopez.com
::pause
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Desktop: TVP Pro 11.0.8 - 64bit Win 10 x64 64GB RAM - RTX3090 - Cintiq 27QHD Driver 6.3.29
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