Question for upgrading to 12

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herleos
Posts: 3
Joined: 27 Sep 2020, 06:14

Question for upgrading to 12

Post by herleos »

If you upgrade a Dongle License would you still be able to use 11? or you would have to switch to 12 in all your devices?
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ini
Posts: 131
Joined: 14 Aug 2015, 17:47
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Re: Question for upgrading to 12

Post by ini »

As I know,
When you upgrade to 12, you have to destroy your dongle, and there is no dongle version on 12, so, as a result, you can't use 11.
e-mail : ini@7ini.com twitter : @Ain_is_
-----------------------------------------
TVPaint 11 PRO STD (11.7.0 - 64bits) on
AMD Ryzen9 5950x, 3080 &2080ti, 128GB ram, Windows10, Cintiq 27 Pro (DTH-271)
TVPaint 11 PRO WIBU (11.5.1 - 64bits) on
Cintiq Mobile Studio Pro 13 (DTH-W1321H), Windows10
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Peter Wassink
Posts: 4436
Joined: 17 Feb 2006, 15:38
Location: Amsterdam
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Re: Question for upgrading to 12

Post by Peter Wassink »

But you should be.
V11 is also available as dongleless so i think TVPaint would be able to facilitate this.
And i think they should, because at the moment 12 is not a stable version.

send them a direct mail with this request.
Peter Wassink - 2D animator
• PC: Win11/64 Pro - AMD Ryzen 9 5900X 12-Core - 64Gb RAM
• laptop: Win10/64 Pro - i7-4600@2.1 GHz - 16Gb RAM
Bleee
Posts: 1
Joined: 16 Sep 2016, 07:36

Re: Question for upgrading to 12

Post by Bleee »

Hi, my name is Billy and I'm a UK based animator, pleased to meet you all

I am trying to upload photos evidence of my destroyed dongle in my account page for my upgrade, I have selected the images and have them selected in the 'upload documents' box but there is no actual upload button, I have sent them in a message too, but obviously I want to make sure my tvpaint license doesn't get deactivated ... my account still says document upload required,

Thanks
Billy
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Dean
Site Admin
Posts: 1034
Joined: 28 May 2018, 09:07

Re: Question for upgrading to 12

Post by Dean »

Hi Billy, send them to me directly via PM and I will take care of this ;)
Probably a vampire
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