TVP files over 2GB won't open

[Aya.S]

Hello,

All of a sudden, my TVP files over the size of 2GB won't open at all.
I'm not getting any error messages.
When I double click the TVP files over 2GB, the software will launch, but only open with a new empty file.
Can anybody help please?

TVP Animation 10.5.7 - 32bits
MacOS High Sierra 10.13.6

[Dean]

Hello, does something appear in the Project tab of the file you just opened (top left corner of your timeline)?

[Aya.S]

Hey thanks for getting back.
No nothing.
The largest TVP file I can open that I have is 2.32GB.
If I have TVP open already with another file, then attempt to open a TVP file above the size of 2.32BG, nothing happens.

[Dean]

Could you send me one of these files via Google Drive or WeTransfer in a PM, please?

[Aya.S]

Thank you Dean.
They are work files, so I do need a verbal guarantee that the file won't be shared beyond you and that it will be deleted after use, if you can agree to that?

[Dean]

Hello Aya, and anyone who might stumble upon this thread in the future:
We guarantee that project files sent to us for reviewing/debugging are never shared with any third parties and deleted after fixing.

[Dean]

Hello again, I was able to open the file without an issue. Do you have access to a 64 bit installer for your TVPaint 10 or are you using Standard Edition?

[Aya.S]

Thank you Dean. I am using the standard edition.
I'm thinking my next option would be to reinstall the software, but I can't seem to find the DL link for Ver10?

[Dean]

I can check if the download is still linked to your account if you send me your USB dongle number via PM.

[Aya.S]

Hi, I sent my USB dongle number twice and still have not received a response.
The download link for the installer is not working.
As I am needing to open these files for work, I really appreciate a quick response please.

[Dean]

Hello, I have sent you 2 PMs related to this issue yesterday.