[Solved] Seems 11.7.1 donggle version Can't recognize the doggle.

[ini]

I tested this on two system,
both windows 10, 64bit.

11.7.0 and more previous version is running normally,
but only 11.7.1 vesion of donggle version is not running.

I was using 11.7.0 or previous version,
I backed-up the 11.7.0,
and then, set the 11.7.1 version up, It's not working,

20221223_044119_INI-MAINPC.png (65.98 KiB) Viewed 4860 times

Tvp can't find the donggle.
*reinstalled sentinel protection, but the situation is same.

Second system was my new notebook, which was not installed the TVP ever.
I installed 11.7.1 first, for the check, not working.
but after that, I set the previous version 11.7.0 up, It's working.
but still, 11.7.1 is not working.


If there is someone using the donggle version,
I hope some comment, about if you could run the recent version or not.

[Cardin]

The newest version, 11.7.1, does work on my desktop and laptop. Both systems use the dongle license and are running Windows 10 - 64 bit.

I did indeed encounter the same issue as you. After installing 11.7.1, the notification about the dongle not being found popped up. It seems that, unlike previous releases, you can't have separate versions of TVPaint installed at the same time. So when I went to uninstall 11.7.0, the uninstaller removed both versions(11.7.0 and 11.7.1) automatically. Then, I reinstalled 11.7.1 and it launched without issue.

In the past, I've always been able to have multiple versions installed without any problem. Seems that's no longer the case with 11.7.1 on Windows ¯\_(ツ)_/¯

[Dean]

Hello,
Is the Sentinel driver for the dongle installed?
Since you are using Windows, could you try running TVPaint as an Administrator and see if this changes anything?
If this doesn't, could you try installing this particular version of Sentinel instead? Please keep the dongle unplugged while installing it.

https://owncloud.tvpaint.com/index.php/ ... 5YPnS83wgW

[ini]

The newest version, 11.7.1, does work on my desktop and laptop. Both systems use the dongle license and are running Windows 10 - 64 bit.

I did indeed encounter the same issue as you. After installing 11.7.1, the notification about the dongle not being found popped up. It seems that, unlike previous releases, you can't have separate versions of TVPaint installed at the same time. So when I went to uninstall 11.7.0, the uninstaller removed both versions(11.7.0 and 11.7.1) automatically. Then, I reinstalled 11.7.1 and it launched without issue.

In the past, I've always been able to have multiple versions installed without any problem. Seems that's no longer the case with 11.7.1 on Windows ¯\_(ツ)_/¯

well, I see.... Thank you for sharing about them!

My laptop was not even using tvp ever.....so I'm confusing now.
and in there, the first install was 11.7.1

Hello,
Is the Sentinel driver for the dongle installed?
Since you are using Windows, could you try running TVPaint as an Administrator and see if this changes anything?
If this doesn't, could you try installing this particular version of Sentinel instead? Please keep the dongle unplugged while installing it.

https://owncloud.tvpaint.com/index.php/ ... 5YPnS83wgW

1.Yes, I had Sentinel and it 'was' 7.6.8 version,
2. Run as an Administrator is same as normal, not working.
3. I set it up without donggle just now.
4. I set up the Sentinel 7.6.9 and It's not working
5. I turned off the wallfire and tried, not working

the tvp I downloaded, was in here,

20221223_185851_INI-MAINPC.png (32.53 KiB) Viewed 4823 times

Am I downloaded correct one?

When I see the without donggle version above it, there is some difference on letters,
above one is with phrase like '(last update on December 7th,2022)'
and donggle version is not have them.

20221223_185904_INI-MAINPC.png (25.66 KiB) Viewed 4823 times

and It seems dongleless version in my other system is working correctly.

[Dean]

I confirm that the Dongle-based version was updated at the same date as the TVPaint dongleless version.
Regarding the uninstaller removing all TVPaint versions, according to our tests it shouldn't happen if the different TVPaint versions are each installed in their own folder with different names.

Ini, apparently a faulty build was still available for download in your profile. I recommend you redownload and reinstall TVPaint from your user account and the issue should be fixed.

[Cardin]

Regarding the uninstaller removing all TVPaint versions, according to our tests it shouldn't happen if the different TVPaint versions are each installed in their own folder with different names.

That makes sense. I do believe I had the previous version installed in the same main folder. I thought this was how I always had it set up but I am probably mistaken. Thanks, Dean!




Quote below is from thread (https://forum.tvpaint.com/viewtopic.php?t=15264 )

Hello,Yes, we uploaded the hotfix yesterday. It did came out a bit later than what we wanted but we found a few "under the hood" issues that we had to fix.
I will post the small changelog later today.

So I just installed the hotfix that was uploaded yesterday and now I am experiencing the same thing as Ini.
I followed the steps outlined above: downloaded Sentinel 7.6.9, removed Dongle, installed Sentinel driver, and ran TVP 11.7.1(hotfix version from Dec 22, 2022) as administrator - Got popup warning message about dongle not being present.

Edit: Tried on a desktop and laptop, both windows 10 64-bit with dongle, and neither will run 11.7.1-December 22 hotfix; TVPaint shuts down after clicking OK. I just reinstalled 11.7.1 (December 7 version with dongle) and it loads fine.

[ini]

Thank you, I'll try

[toddgass]

I can confirm that the new hotfix does not recognize the dongle. I uninstalled the previous version before installing the hotfix, and made sure I had the newest sentinel drivers, and am not able to get past the dongle-check screen. Reverting back to the Dec 7 version works again. I am on Windows 11 pro.

[ini]

Ini, apparently a faulty build was still available for download in your profile. I recommend you redownload and reinstall TVPaint from your user account and the issue should be fixed.

Tried just right now what you said, but unfortunately, It's same as previous....

So I just installed the hotfix that was uploaded yesterday and now I am experiencing the same thing as Ini.
I followed the steps outlined above: downloaded Sentinel 7.6.9, removed Dongle, installed Sentinel driver, and ran TVP 11.7.1(hotfix version from Dec 22, 2022) as administrator - Got popup warning message about dongle not being present.

Edit: Tried on a desktop and laptop, both windows 10 64-bit with dongle, and neither will run 11.7.1-December 22 hotfix; TVPaint shuts down after clicking OK. I just reinstalled 11.7.1 (December 7 version with dongle) and it loads fine.

My god, then I was late just.... just one day....!

Thanks for your checking, guys!

[toddgass]

Has anyone figured out a working workaround to this issue?

[Dean]

Hello toddgass, I sent you an alternative TVPaint build via PM while we repair the download.

[Cardin]

Hello toddgass, I sent you an alternative TVPaint build via PM while we repair the download.

The new Jan 02 2023 download works for me. Thanks, Dean & TVP!

[toddgass]

Hello toddgass, I sent you an alternative TVPaint build via PM while we repair the download.

Thanks Dean!

[ini]

Now it works for me, too Thank you!