Rehosting your dongleless license Topic is solved
Re: Rehosting your dongleless license
All fixed, thanks for visiting my computer and sorting it out
http://www.daninski.com
Award winning director with an iMac from about 2013 and a cintiq from about 2009, there's some RAM too.
Award winning director with an iMac from about 2013 and a cintiq from about 2009, there's some RAM too.
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- Posts: 56
- Joined: 20 Feb 2018, 00:31
Re: Rehosting your dongleless license
Hey, I'm getting the same problem as daninski where re-hosting is requesting receipt files. did you figure out a work-around?
Re: Rehosting your dongleless license
Hello Christopher, in case you are using Safari, the latest version seems to have issues with the license activation page, so maybe try to use Chrome/Firefox.
If you are already using one of these, please try clearing the browser's cache and if the issue persists, please create a ticket via our contact form so tech support can get in touch with you.
If you are already using one of these, please try clearing the browser's cache and if the issue persists, please create a ticket via our contact form so tech support can get in touch with you.
Probably a vampire
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- Posts: 56
- Joined: 20 Feb 2018, 00:31
Re: Rehosting your dongleless license
Ahh ok thank you, i've tried with chrome and it works as expected!
Re: Rehosting your dongleless license
Hi,
I have some similar issue: i rehosted, deactivated the license on my old mac monterey, activated on my new mac ventura, which went without a problem. But unfortunately on the new mac tvpaint won’t start: ‘out of cmDongle expiration time’.
codemeter tells me it is running on the new mac but I don’t find it as a process in the monitor, as on the old mac. i can’t seem to deactivate the licence on the new mac because now it requests the files thing and also states that my lincense has expired(???). tvpaint still functions on the old mac, but the license isn’t active there. I’m sooo confused right now…
edit: oh and every time i start tvpaint, i do see entries in the codemeter log, so codemeter is actualy responding: API Error 200: (ENTRY NOT FOUND) occurred!
I have some similar issue: i rehosted, deactivated the license on my old mac monterey, activated on my new mac ventura, which went without a problem. But unfortunately on the new mac tvpaint won’t start: ‘out of cmDongle expiration time’.
codemeter tells me it is running on the new mac but I don’t find it as a process in the monitor, as on the old mac. i can’t seem to deactivate the licence on the new mac because now it requests the files thing and also states that my lincense has expired(???). tvpaint still functions on the old mac, but the license isn’t active there. I’m sooo confused right now…
edit: oh and every time i start tvpaint, i do see entries in the codemeter log, so codemeter is actualy responding: API Error 200: (ENTRY NOT FOUND) occurred!
TVPaint 11.5.3 Pro 64 - Mac OSX 12.4 Monterey
iMac 21-5 inch 2017, 3.6 Ghz Intel Core i7, 16 GB RAM
Wacom Cintiq 24 Pro touch, driver version 6.3.46-1
iMac 21-5 inch 2017, 3.6 Ghz Intel Core i7, 16 GB RAM
Wacom Cintiq 24 Pro touch, driver version 6.3.46-1
Re: Rehosting your dongleless license
Hello,
I have sent you a PM regarding those issues.
From what I see, you actually rehosted a temporary dongleless license we had sent you when moving your dongle-based license to the new system, hence why TVPaint doesn't start on the old Mac and is still running on your other Mac.
I have sent you a PM regarding those issues.
From what I see, you actually rehosted a temporary dongleless license we had sent you when moving your dongle-based license to the new system, hence why TVPaint doesn't start on the old Mac and is still running on your other Mac.
Re: Rehosting your dongleless license
Thanks so much for your help Matthieu, that was exactly what it was - and it’s all solved now!!
TVPaint 11.5.3 Pro 64 - Mac OSX 12.4 Monterey
iMac 21-5 inch 2017, 3.6 Ghz Intel Core i7, 16 GB RAM
Wacom Cintiq 24 Pro touch, driver version 6.3.46-1
iMac 21-5 inch 2017, 3.6 Ghz Intel Core i7, 16 GB RAM
Wacom Cintiq 24 Pro touch, driver version 6.3.46-1