Can't start the software due to error Topic is solved

[willbe]

I bought TVpaint about a year ago, and it's been working fantastically, but now suddenly I've started getting this error when I try to start the software:


I don't know what is wrong. I went to the license depot and made sure it was activated, and i looked in codemeter where it said it was activated, but it still just had the same error when I tried to start the program.
I tried deactivating and reactivating my license, and I still get the error. I've already tried restarting my computer. I also tried installing a newer version of TVPaint to see if it would fix the issue, but it was the same, so I uninstalled it again.
I'm very grateful for any help with this!

(update with system information etc, thank you slowtiger for pointing out it should be added!):
I hope I'm including the right information here,
OS and version:
windows 10, version 20H2.
OS architecture: 64 bit,
CPU type: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz 3.20 GHz, 8GB RAM.
I'm using TVPaint professional edition 11.5, 64bit.
My tablet is a Intuos PT Small, driver 6.3.45-1

[slowtiger]

PLease add the information mentioned here: https://www.tvpaint.com/forum/viewtopic.php?f=10&t=6167

[Matthieu]

Hello,

Thanks for the additional information, I have just sent you a PM

[Peter Wassink]

Could you please post here what two do?

I have students suffering the same problem...
the depot says the license is active but the error still pops up...and they are stuck now.

#edit

This has been resolved by reinstalling the license depot.
apparently an OS update messed things up.

[Dean]

Hello Peter,
If the license activation doesn't work in the License Depot, we suggest that you:

- check if the Codemeter driver is installed and running, the only compatible version being the one included in the TVPaint installation package
- reboot the computer, if it hasn't been rebooted after installing Codemeter
- clear the browser's cache
- try using another browser, as some addons can sometimes block some Codemeter components

100% of activation issues are resolved by one of these 4 steps