Help - TVPaint no longer opens

[Nitro]

I've been using TVP 10 on Windows 10 for a few years with no issues but during the past few months I took a hiatus and something has gone wrong along the way. When I tried to open the program recently it behaves very odd and refuses to open no matter what I try.

When I attempt to open it I either get an error saying "The application was unable to start correctly (followed by 0xc000012d or 0xc0000005) or, more often it just briefly opens a white box in the top left corner of the screen before shutting down completely.

The only functionality left is when I hold Ctrl while opening it, which allows me to mess with configuration settings but the actual software won't load.

I've observed it in Task Manager to see if it remains open in the background but this isn't the case, it pops in and disappears within seconds.

I've even tried multiple reinstall attempts to no avail.

Has this happened to anyone else? It still seems to work on an old Windows 10 laptop but not my main desktop. It's quite frustrating trying to figure out what changed.

[Dean]

Hello, may I have your license dongle number sent to me via PM please?