Dongle does not working

[KyroAtelerix]

I need help.
My dongle is not working (its weird because the light of the usb is good)

I don't know how to solve it.

Greetings,

Carlos

[KyroAtelerix]

I'm using mac big sur 11.5.2

[Matthieu]

Hello,

I have sent you a PM about this issue

[Sewie]

Hello,

I have exactly the same issue.

I tried updating from 11.0.10 to 11.5.3 and after installation TVPaint won't open any more. I get the same message window as in the original post. Dongle is there, dongle light is on. I tried replugging the dongle, I tried reinstalling the Sentinel drivers. All to no avail.

Any idea what to do...?

(I am on Windows 10 64b)

[NathanOtano]

Same issue here

[Thierry]

Michael, Nathan, can you try this version of the Sentinel drivers: https://owncloud.tvpaint.com/index.php/ ... ggTDcxo39O ?

If it still doesn't work, I would suggest migrating to the new dongleless system.
Safenet dongles are a legacy protection system, and we won't be supporting them forever (it's been almost a year since we've stopped using them for new users).

[kartsuli]

Hi!

I also have the same problem on my macbook (Big Sur 11.6). I use TVP 11.5.3 and the dongle still works fine on windows, but not on my Mac after I updated it.

I guess the only solution is to move to the dongleless system? Is there a tutorial for that somewhere? :”)

[Thierry]

Hi kartsuli, I advise you to create a ticket using our Contact Form, and our team will take care of you as soon as possible

[Sewie]

Michael, Nathan, can you try this version of the Sentinel drivers: https://owncloud.tvpaint.com/index.php/ ... ggTDcxo39O ?

If it still doesn't work, I would suggest migrating to the new dongleless system.
Safenet dongles are a legacy protection system, and we won't be supporting them forever (it's been almost a year since we've stopped using them for new users).

Little update: I just installed the dongleless version and everything seems to be working fine.

[Friedsch]

I am sorry I have the same issue. I am on windows 10.
I would love to keep my dongle solution if possible.
The link to the sentinel driver is not working anymore would it be possible to update that?

[Dean]

Hello, please try this one: https://owncloud.tvpaint.com/index.php/ ... 5YPnS83wgW