Welcome to TVPaint Community forums !

Thank you very much Dean! Everything is working properly again!

I am no longer able to open TVPaint 12 Pro. I am getting the popup "An error has occurred. Please, make sure your license has been activated on your License Admin Page." Recently I have received an email from OodoBot stating that my license must be closed. It gave no reason why. I paid for...

Thanks so much Dean! I destroyed that poor little guy and sent you a pic via PM!

I just upgraded from 11 pro to 12 pro, and after the purchase, a window asked me to upload proof of my destroyed dongle. Is the dongle no longer an option with 12? Also, what exactly do I need to upload for proof?

Can confirm it works for me now too! Also it looks like flipping the Wacom pen from eraser back to paintbrush works properly now too! Thanks!!!

I still use the dongle

When I go to my account and click on the download 11.7.3 link to download the Win 64 version, it is still downloading 11.7.2.

Dean wrote: ↑02 Jan 2023, 08:51 Hello toddgass, I sent you an alternative TVPaint build via PM while we repair the download.

Thanks Dean!

Has anyone figured out a working workaround to this issue?

I can confirm that the new hotfix does not recognize the dongle. I uninstalled the previous version before installing the hotfix, and made sure I had the newest sentinel drivers, and am not able to get past the dongle-check screen. Reverting back to the Dec 7 version works again. I am on Windows 11 ...

Just curious, as a user who still uses a dongle for TVPaint, will I have to update to WIBU licensing in order to update to 11.7 once it’s released, or is the dongle still going to be supported?

Thank you! The new file works!!!

It’s the 11.5.3 hot fix (win64) that was just pushed a couple days ago that makes my dongle unrecognized. Reverting back to the 11.5.3 (before the hot fix) makes it work again.

Hello, I'm on Windows 10 PRO, completely up-to-date drivers, 128mb ram, and several tested working usb ports. I installed the newest Hotfix for windows 64, then restarted my computer and tried opening it. The USB dongle's green light was on, but TVPaint no longer recognized it. I updated the Sentina...

Wow. So you pirate a copy of TvPaint, come to the developer’s forums, admit stealing it, and expect support because your computer crashed (most likely because of viruses due to who knows how many other programs you have pirated)?! That takes some balls. If a person stole your car and then called you...